At Default Skin, we want you to live in comfort. If something isn't right, we're here to help. Items purchased from Default Skin are eligible for exchange within 7 days of the order being delivered. If you've received a defective or incorrect product and we have the correct item in stock, we'll exchange it; if we don't, we'll issue a refund.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging — and you must provide your original receipt. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned and will be marked as final sale. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. In some cases, you may be eligible to exchange your item directly. If that option isn't available to you, we're unable to exchange and can only process a return.
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging — and you'll need to provide your original receipt. Contact us at munyeintelligence@gmail.com for assistance.
We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at munyeintelligence@gmail.com.
If you have any questions about this policy or a return, please contact us at munyeintelligence@gmail.com.